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Refund & Returns
Policy
PATENTED DESIGN INNOVATION
Effective date: 06/03/2026
Business Name: SmartRoll Australia
We offer a 30-day return policy from the date of delivery.
If you are not completely satisfied with your purchase, you may return your item for a refund or exchange.
To be eligible for a return, items must be unused, in original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer, unless the item is faulty or damaged.
If your product arrives faulty or damaged, please contact us within 7 days of delivery and provide photos of the issue.
We will assess the issue and offer a replacement, repair, or full refund at no cost to you.
SmartRoll is backed by a 1-year warranty covering manufacturing defects under normal use.
We stand behind the quality of our product and design it to perform in real bathroom environments.
This warranty is provided in addition to your rights under Australian Consumer Law.
Once your returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed within 5 to 10 business days using your original payment method.
We do not accept returns for items that have been used, damaged after delivery due to misuse, or are not in their original condition.
Original shipping costs are non-refundable unless the item is confirmed to be faulty or defective.
For builders and developers order enquiries, please contact us at info@smartroll.com.au
If you have any questions or would like to start a return, please contact us at: info@smartroll.com.au
We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.
Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.
You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.
No, you don’t have to create an account. But there are a few advantages if you create an account.
You never have to enter your billing and shipping address again
Find all of your orders, subscriptions and addresses in your account
Download invoices of your orders
No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.
From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.